The ODA monitors enquiry and complaint levels and the issues complained about.
It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.
‘Hot Happn James’ and ‘Dickpic Dave’ are real people – in the digital dating sphere, anyway. You’ve spent countless hours labouring over your own perfect profile shot Science says pouting = more attention online.
Where the danger lies, however, is not their interest in you as a person, but rather that they don't offer any detailed, personal information about themselves in return, or doesn't really answer your emails in a personal manner but rather changes the topic with each contact.
If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.*Data based on an extrapolation from Ipsos survey conducted from 17th-22nd December 2014, among a representative sample of 2000 persons aged 18-75 in the UK, which has been combined with the total population of this age group (Source Eurostat 2015).3% of interviewees claimed that they have ever been in a relationship with someone they claim to have met on Match.
Dating and romance scams often take place through online dating websites, but scammers may also use social media or email to make contact.
They have even been known to telephone their victims as a first introduction.